FAQ: Installment Plans

Cosmic Toy FAQ: Installment Plans

When will items purchased through the installment plan be delivered?

  • Products will be dispatched once:
    • All installment payments are fully settled.
    • The shipping fee has been paid in full.
  • You will receive an email from our customer service team with available shipping options to proceed with the shipment.

Will price changes impact my installment plan?

  • No, the installment payments are locked in at the time of purchase, ensuring no changes due to future price fluctuations.

When do I need to pay the shipping fee for an installment plan?

  • The shipping fee is collected after the installment plan is fully paid.
  • You will receive an email with shipping fee details and instructions for payment.

Is an initial payment required for the installment plan?

  • Yes, a 25% deposit of the total order value is required upfront to secure your installment plan.

How does the installment plan work?

  • Setup: Free of charge.
  • Duration: Choose up to 12 months.
  • Payments: Automatically charged to your linked card each month.
  • Shipping: Cost collected after all installment payments are completed.
  • Cancellation: You can cancel at any time.

What are the customer responsibilities for an installment plan?

  • Ensure your credit card has sufficient funds for monthly payments.
  • Monitor email for updates regarding your order and shipping.
  • Payments are processed in Hong Kong dollars; currency conversion fees may apply.

Can I pay the shipping fee upfront with an installment plan?

  • No, shipping fees are collected after the installment plan is completed.

What happens if I fail to pay the shipping fee on time?

  • For In-Stock Items: Pay within 7 business days or face order cancellation with no refund.
  • For Pre-Order Items:
    • Remaining balance automatically deducted 7 days after arrival notice.
    • If payment fails, the order will be canceled, and no refund will be issued.
    • After the shipping fee invoice, pay within 14 days or face cancellation.

When will my product under an installment plan ship?

  • Products will ship 7 business days after:
    • Installment payments are completed.
    • Shipping fee is paid in full.
  • Tracking status may take 3-5 days to update after dispatch.

What happens if I cancel my installment plan?

  • All amounts paid will not be refunded:
    • The initial deposit is non-refundable.

Are shipping charges processed during the installment plan?

  • No, shipping charges are only processed after the full installment payments are completed.

Can I cancel my installment plan if I can’t pay the shipping fee?

  • Yes, you can cancel following the cancellation policy, but the initial deposit is non-refundable.

What if my installment plan payment fails?

  • Notification: You'll be notified to update your payment details.
  • Termination: If payments fail for two consecutive months, the plan will terminate with no refund.

Can I cancel my order at any time during the installment plan?

  • Yes, you can cancel at any time, but the initial deposit (25%) is non-refundable.

How are payments and refunds processed?

  • Payments: Processed in Hong Kong dollars. Currency conversion fees may apply.
  • Refunds: For canceled plans, refunds are issued in the same currency after deducting the non-refundable deposit.

Thank you for choosing Cosmic Toy for your collectibles. We're committed to making your shopping experience enjoyable and seamless!