Pre Order Policy

What is the difference between the Premiere Batch and later batches?

  • Premiere Batch:

    • Early Access: First to receive the product, often months ahead of other regions.
    • Faster Delivery: Express shipping within 48 hours of Hong Kong release.
    • Exclusive Priority: Priority in owning the product worldwide.

  • Later Batches:

    • Arrive weeks or months later, typically at a lower cost due to different distribution channels.

Why does the Premiere Batch Pre-Order cost more after release?

  • Pre-Order Pricing: Locked in at the time of order placement, protecting you from market price increases post-release.

Why hasn’t my Later Batch Pre-Order been shipped, even though there’s in-stock and Premiere Batch Pre-Order available?

  • Later Batch Delivery: Takes 2-3 months after Premiere Batch for cost efficiency.
  • Switch Option: Contact info@cosmictoy.com to switch to in-stock for faster delivery, subject to availability.

Why is the pre-order available in other stores but not at Cosmic Toy?

  • Listing Restrictions: We follow vendor policies, which might not be adhered to by other retailers.

How do I cancel a pre-ordered product?

  • Cancellation Policy:
    • 12-Month Installment Plan: First deposit forfeited, remaining balance refunded in cash.
    • Full Payment Method: 25% non-refundable, rest refunded including shipping fees.
    • Deposit-Only Payment Method: Deposit forfeited.
    • Contact: Email info@cosmictoy.com for cancellation.

What happens if the manufacturer cancels or provides insufficient stock?

  • Manufacturer Issues: Full refund will be issued.

Why should I pre-order with Cosmic Toy?

  • Benefits:
    • Price Lock: Secure better pricing.
    • Reserved Stock: Ensure you get the collectible even if it sells out.
    • Market Protection: Avoid price increases due to demand.

How can I purchase a pre-order product?

  • Payment Options:
    • Pay in full.
    • Choose installment plan.
    • Pay a deposit (if available).

What are the shipping fee policies?

  • If dimensions are known at checkout:

    • Pay shipping upfront with full payment.

  • If dimensions are unknown:

    • Receive an email with shipping options when ready to ship.

  • For installment plans:

    • Shipping fee collected after the pre-order is ready to ship.

  • Note:

    • Additional fees might apply if dimensions increase post-release.
    • Some items qualify for free shipping (via Hong Kong Post).

How long does pre-order delivery take?

  • Delivery Time: Depends on carrier and external factors. You'll be notified when ready to ship.

What happens when my pre-order arrives?

  • Fully Paid Orders: Immediate dispatch.
  • Installment Plans: Final payment and shipping options sent via email. Pay within 7 days or order cancellation.

What if my pre-order is delayed?

  • Delays: You will be notified via email. No compensation is provided.

Can pre-order prices change?

  • Price Changes: Rare, but possible due to manufacturer errors or significant cost changes. Customers will be notified.

What happens if my pre-order is canceled?

  • Cancellation Reasons:
    • Manufacturer issues or damaged goods during transit.
    • Refunds will be arranged.

What are the quarter definitions for pre-order timelines?

  • Q1: January–March
  • Q2: April–June
  • Q3: July–September
  • Q4: October–December

Can I cancel the order and get a full refund if the shipping cost is beyond my budget when the order is ready to ship?

  • Shipping Costs: If unable to pay, follow the cancellation policy.

How do I contact Cosmic Toy?

Thank you for choosing Cosmic Toy as your trusted source for collectibles. We look forward to serving you!